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Explanation and Answers for Questions 131-146
Explanation and Answers for Questions 147-200
Questions 131-134 refer to the following advertisement.
Visit the Crown Legacy Resort, where our three restaurants offer culinary delights for every taste! __131.__ Its world-class chefs provide a fine dining experience __132.__ by our state’s heritage. __133.__ you prefer a more casual meal, the Grove Kitchen offers seasonal dishes served on a tree-covered terrace. Also, be sure to come to __134.__ Sweet Tooth Café to savor some handmade cakes and ice cream. Situated just a 30 minutes’ drive from bustling Chicago, we are an ideal destination whether you are here on vacation or for a seminar.CorrectIncorrect
Questions 135-138 refer to the following letter.
Bradford Cassady, Store Manager
3525 Nancy Street
Raleigh, NC 27616
Dear Mr. Cassady,
I bought a pair of speakers from Raleigh Electronics that __135.__ a fault a week after the expiration of its warranty. The volume became so low that I could hardly hear any sound.
When I called your customer service department to notify them I was having a problem with the __136.__ , the agent, Mary, told me that a number of people had also reported this defect. __137.__ To my surprise, the technician came just before the scheduled time, dealt with the issue in under an hour, and did not charge me for it. I am writing to let you know that I have mentioned to all my friends the __138.__ service I received from your business.
Questions 139-142 refer to the following notice.
Dear Valued Customer,
This is to inform you that the Marble Row branch of Green Valley Bank will be __139.__ on May 8 and 9. Throughout this period, the building will be given a much-needed __140.__ . This comprises improvements to the counters and customer seating area. __141.__
In the meantime, you can continue to use the service of our other branches where you will experience no __142.__ to your transactions. Furthermore, online banking will remain accessible 24 hours a day.
Thank you for your understanding and patience.
Questions 143-146 refer to the following letter.
Dr. Estelle Petrosian
President, Texas Association of Medical Professionals
3945 Deercove Drive
Dallas, TX 75218
Dear Dr. Petrosian:
I would like to let you know that we are organizing our __143.__ career fair on Friday, July 18. This has regularly been our largest event of the year. __144.__ We predict there will be even more attendees this year. Taking part in the fair provides your __145.__ with an excellent opportunity for networking with others in the industry and learning more about openings at our nine hospitals all over the region. Although the event is open to the public, medical professionals affiliated with your association are eligible for free entry.
Enclosed is a list of events that __146.__ at this year’s fair. If you have any questions, please feel free to call me at 310-300-8117.
Recruiter, Peak View Health Care
Questions 147-148 refer to the following e-mail.
Subject: re: Early check-in
Date: August 27, 12:15 P.M.
Dear Mr. Fujiwara,
In response to your inquiry, early check-ins at the Viridian Plaza Hotel are available between 8:00 A.M. and 1:00 P.M. for an extra $12. We request that guests contact us at least a day in advance so that rooms can be made ready in time for their early arrival in the morning. Since you have reserved a room for tomorrow night, could you please give us a call by 7:00 P.M. today to confirm whether you would like to check in earlier?
Front Desk Manager, Viridian Plaza Hotel
147. What is the purpose of the e-mail?CorrectIncorrect
148. When is the latest that Mr. Fujiwara should contact Ms. Thompson?CorrectIncorrect
Questions 149-151 refer to the following flyer.
Fence River Forum for Small Businesses
Wednesday, 7 March, 5:00 P.M.-9:15 P.M.
Fence River Town Hall, 19 Railroad Street
Discover how your small business can flourish in today’s market.
– Edward McGill (moderator), author of the series How to Secure Funding for Small Businesses and Entrepreneurs
– Barbara Villegas, manager of Great Food Mart
– Charles Christopher, chairman of the Fence River Council of Traders
– Monica Wolfe, owner of Wolfe’s Home Repair
Admission is free, but booking is essential. Call 906-272-0502.
Visit www.fenceriver.gov/events for more information on forum speakers and agenda.
149. What does the flyer advertise?CorrectIncorrect
150. What is indicated about the moderator?CorrectIncorrect
151. What should people do if they want to attend the event?CorrectIncorrect
Questions 152-154 refer to the following coupon.
Manufacturer of quality outdoor clothing and equipment
From now until February 28, enjoy 30% off your outerwear purchase.
Discount applies only to items purchased at Miller’s Apparel stores or through our Web site (use the Coupon Code ONLINE30). Does not apply to Miller’s Apparel products purchased from other retailers.
Discount is good for an unlimited number of products including coats and jackets. Footwear, headwear and other accessories are not eligible for discount. Cannot be used in conjunction with other promotional offers.
Visit www.millersapparel.com for the latest deals and special offers.
152. For what could the coupon most likely be used?CorrectIncorrect
153. What is implied about Miller’s Apparel?CorrectIncorrect
154. What is NOT true about the advertised discount?CorrectIncorrect
Questions 155-156 refer to the following text-message chain.
155. At 7:43 A.M., what does Ms. Falcon most likely mean when she writes, “No problem”?CorrectIncorrect
156. When will Ms. Ryu’s plane leave Sacramento?CorrectIncorrect
Questions 157-158 refer to the following letter.
Mr. Anil Kumar
Ridgelight Solar Power
578 Valley Street
Camden, NJ 08102
Dear Mr. Kumar,
One of the goals of Branchburg’s Office of Engineering is to reduce the town’s energy expenses. In order to achieve this, we are thinking about installing solar panels on the roofs of our municipal buildings. After studying various solar energy firms, we determined that yours seems most suitable for our requirements.
Therefore, we would like to schedule a consultation to find out the approximate material, installation and maintenance costs for a system of SP-5 panels on our buildings. Could you please give me a call at 908-770-7757 to arrange our meeting? I look forward to hearing from you.
Branchburg, New Jersey
157. Why was the letter written?CorrectIncorrect
158. What information does Ms. Leger want?CorrectIncorrect
Questions 159-160 refer to the following advertisement.
Marketing Your Crafts
by Kathleen Gray
294 pages, $23
Countless craft businesses do not survive their first two years. Marketing Your Crafts exposes the numerous mistakes that craft businesses often make, from inadequate financial planning to failed advertising campaigns. The writer, a producer with the online television channel Storm TV, has put together years of experience and research on commercial practices and documents her findings here in an informative yet accessible format. Whether you are selling handcrafted items on the Internet, exhibiting at craft shows, or setting up your own workshop, this book can help you boost your likelihood of success.
“A straightforward, simple-to-follow guide”
– Dr. Angela Streets, Professor of Marketing, Stafford University
159. For whom is the advertisement most likely intended?CorrectIncorrect
160. Where does Ms. Gray work?CorrectIncorrect
Questions 161-163 refer to the following e-mail.
To: Josef Borisovich
From: Roxanne Hall
Date: 6 June
I was at JVS Electronics yesterday. I tested the Micronti projector that you recommended we use for our presentations at next month’s shareholders’ meeting in Berlin. I found its size to be so compact that I can store it in my carry-on baggage and that it can display crisp images. Moreover, I like how the device can stream online contents anywhere through Wi-Fi or mobile network. Unfortunately, when the projector is placed more than 1.5 meters away from a flat surface, the pictures become faint and lack contrast. Thus, the presentations we want to show would not be big enough for everyone in the audience to see clearly.
Thank you for your suggestion, but even at this low price, I cannot say that this projector will meet our needs. For our forthcoming trip, I believe we should just stick with what we already have.
161. Why was the e-mail sent?CorrectIncorrect
162. What will Ms. Hall most likely do next month?CorrectIncorrect
163. What does Ms. Hall mention about the Micronti projector?CorrectIncorrect
Questions 164-167 refer to the following article.
News from Utica
UTICA (January 14)—People coming to Utica Botanical Gardens are now greeted by a vibrant new logo mounted on the entry gate. Most visitors say they really like the new logo, which prominently displays a colorful bouquet of tropical flowers. ____
The administration of the botanical gardens chose to replace the old logo based on feedback from the public. “We gathered opinion cards deposited in boxes around the gardens and also examined the results of an online survey. ____ We discovered that the response to the old logo was not positive anymore,” said Christian Crowe, the manager of the gardens, when he was interviewed by the Utica Herald. The original logo featured the name of the gardens under a sketch of an intricate old-style greenhouse.
All new designs were submitted by Allen Graphic Design. ____ Members were then invited to vote on the one which would make the best logo. The management thought that the members made an exceptional selection.
Emma Shea, a sales clerk at the gardens’ on-site souvenir shop, is one of those pleased with the new logo chosen by members. ____ The new design is now featured on mugs, T-shirts and other products, and she believes it will surely help increase sales. “In the past, I was frequently disappointed. While many visitors came into the store, most left without buying anything. They didn’t find our imprinted merchandise appealing.”
164. What does the article discuss?CorrectIncorrect
165. Who made the final decision about the logo?CorrectIncorrect
166. What did Ms. Shea imply about the souvenir shop?CorrectIncorrect
167. In which of the positions marked , , , and  does the following sentence best belong?
“Six of them were published on the Botanical Gardens Web site.”CorrectIncorrect
Questions 168-171 refer to the following letter.
The New Alliance Bancorp
Ishibashi Consultants, Inc.
114 Rivervale Walk
Dear Mr. Ishibashi:
I am writing in response to your reference request for Ms. Lingling Wang, who was staff member of the New Alliance Bancorp up until four years ago. It is my real pleasure to recommend Ms. Wang for a job with your business. ____
Ms. Wang was recruited as a junior accountant but was promoted in just two years to accounting supervisor due to her outstanding problem-solving skills. To illustrate, she devised a unique spreadsheet for performing statistical analyses which was used to assist one of our major clients in improving their revenue. ____ This directly influenced our decision to promote her.
As accounting supervisor, Ms. Wang’s leadership contributed significantly to greater productivity in our department. By the end of her first year in that role, her team was commended for reducing costs in three successive quarters. ____ Furthermore, as a talented speaker, she successfully represented the New Alliance Bancorp at numerous conferences and client meetings.
After eight years with the New Alliance Bancorp, Ms. Wang left to pursue a doctorate. ____ She was an asset to the New Alliance Bancorp, and I am positive she will be an asset to your firm as well.
Head of Accounting
168. What accomplishment earned Ms. Wang a promotion to accounting supervisor?CorrectIncorrect
169. For how long was Ms. Wang a junior accountant at the New Alliance Bancorp?CorrectIncorrect
170. According to Mr. Smith, why did Ms. Wang resign from the New Alliance Bancorp?CorrectIncorrect
171. In which of the positions marked , , , and  does the following sentence best belong?
“The technique she developed for this client was later adopted for use throughout our company.”CorrectIncorrect
Questions 172-175 refer to the following online chat.
Customer Support Live Chat
Agent Lee Jennings: 2:01 P.M.
Greetings, Ms. Wood. Thank you for contacting Customer Support. How may I help you today?
Matilde Wood: 2:02 P.M.
I purchased four sets of ink for my printer on September 1. I got an e-mail confirming that the order was sent out on September 3 and would arrive by September 6, but the package has not been delivered yet.
Agent Lee Jennings: 2:05 P.M.
Sorry to hear that. Let me check it for you. Could I have your order number please?
Matilde Wood: 2:07 P.M.
Of course. It’s IP12345.
Agent Lee Jennings: 2:08 P.M.
OK. One moment please.
Agent Lee Jennings: 2:11 P.M.
Ms. Wood, our tracking system shows that your order arrived on September 5. Could you confirm that your delivery address is 241 Philli Lane, Fort Wayne, IN 46804?
Matilde Wood: 2:12 P.M.
Yes, that’s right.
Agent Lee Jennings: 2:13 P.M.
Is it possible that a neighbor might have collected it for you?
Matilde Wood: 2:15 P.M.
I don’t think so. I know my neighbors well, and it’s been more than a week now.
Agent Lee Jennings: 2:17 P.M.
I see. Well, I’m truly sorry, but it appears your package may have been lost. But not to worry, we will send you a replacement. It should arrive by September 16.
Matilde Wood: 2:18 P.M.
Unfortunately, I need the ink immediately. Could you provide express shipping and handling?
Agent Lee Jennings: 2:21 P.M.
Using expedited delivery, your order would arrive on September 14. Because you originally selected standard delivery, express delivery would cost $10 extra.
Matilde Wood: 2:22 P.M.
Oh. In that case, I’d like to refund my order instead.
Agent Lee Jennings: 2:23 P.M.
Absolutely. I will refund the price of the order and delivery fee to your card right away.
172. Why did Ms. Wood contact Customer Support?CorrectIncorrect
173. According to the chat, what is suggested about the package?CorrectIncorrect
174. At 2:15 P.M., what does Ms. Wood most likely mean when she writes, “it’s been more than a week now”?CorrectIncorrect
175. Why does Ms. Wood refuse a replacement?CorrectIncorrect
Questions 176-180 refer to the following Web page and form.
Lost and Found Office—Centertown Gateway Airport
The Lost and Found Office at Centertown Gateway Airport is situated in Terminal 1 on the second floor. It is open every day from 6:00 A.M. to 11:00 P.M. Articles found in or around the airport terminals, airport train station, parking areas, or on airport shuttle buses are stored for 60 days before being destroyed. For possessions that were forgotten or found on an aircraft, please contact that airline’s counter.
If you would like assistance in finding a missing item, complete the Lost Property Form on this page. Provide a description of the missing object with as much detail as possible. Include the date the item was lost, a time you would like us to get in touch with you, and your contact number or e-mail address. After receiving your completed form, we will make every effort to track down your lost property and inform you of its availability as soon as it is located. You can claim your belongings in person during our normal business hours or by requesting a delivery to your home or workplace (shipping and handling applies). Either way, a valid ID will be required upon receipt.
CGA Lost Property Form
Today’s Date: 25 August
Date Item Lost: 24 August
Name: Tyson Livingstone
Address: 36 Parkes Road, Melbourne, Victoria, Australia 3000
Home phone: 03-8122-0714
Preferred time to contact you:
Preferred method of contact: home phone
Preferred method of receipt: sent to my address
Description of lost property
Men’s jacket, orange. Tag inside reads “Happy 10th Anniversary, my dear Tyson.” I flew on Speedy Airways from Centertown to Melbourne and left it on one of the airport-operated shuttles that takes passengers to different terminals.
176. According to the Web page, for what is there a charge?CorrectIncorrect
177. What is true about Mr. Livingstone?CorrectIncorrect
178. What is indicated about Mr. Livingstone’s jacket?CorrectIncorrect
179. Based on the Web page information, what is missing from Mr. Livingstone’s form?CorrectIncorrect
180. Why would Mr. Livingstone be asked to show an ID?CorrectIncorrect
Questions 181-185 refer to the following article and e-mail.
The Long Journey to the Banjo Box
SANTA TERESA (July 22)—This Monday, local banjo maker Kimberly Jackson realizes a lifelong dream of opening her own banjo store. Situated at 839 Bird Street, the Banjo Box has been a work in progress for several years.
Just days after her twentieth birthday, a young Ms. Jackson won a silver medal in the woodworking class at the Albuquerque Festival in Albuquerque, New Mexico. The bedside cabinet she built featured elaborate inlay work that impressed both the judges and a famed Albuquerque string instrument designer, Enrique Espina, who presented her with an apprenticeship in his workshop, Nuevo Music.
This traineeship opportunity enabled Ms. Jackson to combine her woodworking abilities with another passion—music. “I grew up playing the banjo, so I was thrilled with the chance to learn how to create my own musical instruments,” stated Ms. Jackson. It was during the apprenticeship that she came up with special inlay techniques, which involve inserting thinly cut bits of wood into banjo fretboards and bodies to produce fine decorative patterns on banjos.
Since then, Ms. Jackson has spent three years honing her craft and selling her banjos to local musical instrument stores. As the Banjo Box will be open for business this Monday, her banjos will now only be sold here and at banjobox.net. The Bird Street shop will also house a studio and a classroom for music lessons. Guests at next week’s grand opening will be treated to demonstrations of inlay work and banjo building methods.
Subject: Re: Banjo Box
Sent: July 30
Thank you for forwarding me the link to the Santa Teresa Chronicle article about the opening of your banjo store. I’m happy that you have fulfilled this great goal. Since meeting you for the first time at our workshop a long while ago, I recognized your special talent for crafting musical instruments. I’ve seen some of the pieces that you have recently made from images on the Internet, and their quality is superior indeed. You’ve come such a long way. Enrique and I are honored to have been a part of your journey.
We are thinking about going to Santa Teresa for the Super Strings Fair in October. If so, we will make a point of dropping by your new shop.
181. What is the article about?CorrectIncorrect
182. In the article, the word “Just” in paragraph 2, line 1, is closest in meaning toCorrectIncorrect
183. According to the article, what is true about Banjo Box?CorrectIncorrect
184. Why was the e-mail sent?CorrectIncorrect
185. Where did Ms. Espina first see Ms. Jackson’s work?CorrectIncorrect
Questions 186-190 refer to the following brochure, e-mail, and notice.
Blue Stream Nature Reserve Trails
Cloud Loop—6.8 Kilometers
Enjoy breathtaking scenery of the Turquoise River from the top of Heavenly Ridge. This medium trail begins with a gentle incline up the ridge, then a moderate path that loops back and descends to the east parking lot.
Whispering Slope—9.3 Kilometers
Hike up the side of Whispering Ridge. This challenging trail crosses rugged terrain and occasional steep slopes with views of Thyme Point Valley. The starting point can be found 150 meters south of the main building.
Water’s Edge—7.1 Kilometers
This flat route follows the bank of the Turquoise River. The trailhead begins at the east parking lot and ends at Thyme Point Park.
Blackwater Falls Trail—3.6 Kilometers
Starting from the ranger station, this simple trail stretches through the Blue Stream Forest and finishes at Blackwater Falls. Features plenty of picnic and barbecue areas along the way.
To: Hiking Club
From: Rachel Powell
Subject: Sunday’s hike
Date: May 5
This month’s nature walk will happen this Sunday at 7:00 A.M. During last month’s hike at Scarlet Canyon, many members expressly said they wanted to see the Turquoise River, so we’ll be visiting the Blue Stream Nature Reserve this time. Please be at the east parking lot by 6:40 A.M. Attached is the nature reserve’s map for your reference. Don’t forget to bring a lunch and lots of drinking water. We will be walking for at least 4 hours, and about half of the trail goes up a slope.
See you on Sunday!
Posted May 8
Because of flooding caused by last night’s thunderstorm, the Water’s Edge trail is closed until further notice. Entry to this trail and any areas near the bank of the Turquoise River is prohibited until the waters recede. The east parking lot was also damaged, so it is now closed for repair. Please use the north parking lot as an alternative and walk along the Foresters Path to reach the trails usually accessed from the east parking lot.
186. How long is the trail that goes up Whispering Ridge?CorrectIncorrect
187. In the e-mail, the word “expressly” in paragraph 1, line 2, is closest in meaning toCorrectIncorrect
188. Where will Hiking Club members likely hike?CorrectIncorrect
189. What is indicated about Blue Stream Nature Reserve?CorrectIncorrect
190. What will Hiking Club members likely do upon their arrival at the reserve?CorrectIncorrect
Questions 191-195 refer to the following information sheet, e-mail, and customer review.
Micro Sofa by Dinette Design
The Micro Sofa combines old-style comfort with modern materials. A number of customizable elements allow customers to have any unique look they desire.
Dimensions: Width 205 cm, depth 103 cm, height 67 cm
Upholstery options: Spring Yellow, Glowing Pink, Bold Multi-stripe
Leg options: Beech or metal; square or round
Throw pillows: Optional, 38 cm square, match upholstery color
To: Sales Team
From: Courtney Ford
Date: March 3
Subject: Dinette Design Micro Sofa
Sales team members,
I have been informed that the product specification sheet for the new Dinette Design Micro Sofa has been updated by the manufacturer, and I’m writing to give you the revised information. The sofa’s dimensions are now as follows: width 198 cm, depth 99 cm, and height 65 cm. Some upholstery options have also been added: Ocean Blue and Green Grass Print. The throw pillows are now available in a 55-cm size as well. Lastly, the product price has increased to $419.
The corrected version of the data sheet will be sent to you soon, but I would like everyone to be aware of the changes now, as the sofa will be available within a couple of days for our yearly spring sale.
Sales Team Manager, Maylin Brothers Furniture
Posted by: loveshopping123
Date: March 15
Product: Dinette Design Micro Sofa
I bought a new Dinette Design Micro Sofa from Maylin Brothers Furniture during their spring sale, and I’m enjoying it so far. It’s classy and comfortable, and the grass print looks fantastic in my living room. However, there was only one small issue in the purchasing process. The sales assistant consulted his sales sheet and mentioned that the piece’s width was 205 cm. I was worried that it might be too wide for my room. Fortunately, while weighing my options, the sales manager happened to walk by, and she rectified the error by referring to details from an updated product information sheet. In spite of this minor slip, I favorably recommend both the sofa and the shop.
191. How many pillow sizes are available?CorrectIncorrect
192. What does Ms. Ford indicate she will do?CorrectIncorrect
193. What color most likely is the customer’s new sofa?CorrectIncorrect
194. What is probably true about the sales assistant mentioned in the customer review?CorrectIncorrect
195. In the customer review, the word “weighing” in paragraph 1, line 5, is closest in meaning toCorrectIncorrect
Questions 196-200 refer to the following e-mail, letter, and calendar.
Date: November 11
Subject: Corporate credit card
Dear Ms. Epps,
I have received your application for a corporate credit card. Before I can issue a card to you, you need to submit proof of one of the following:
– Expected business-related spending of $275 or more
– Four or more international business trips for the year
– Signed letter of permission from a department head confirming that you are required to entertain corporate clients
While waiting for your card, please make sure that you have read our expense and travel policies on pages 45-69 of the employee manual. Here are some highlights of those policies:
– All transportation (plane, train, taxi, etc.) and lodging arrangements must be made through the corporate travel section.
– Car rentals must be authorized by your team leader before requesting a rental through the corporate travel section.
– Meals are fully subsidized provided that they do not exceed daily allowances (refer to chapter 7, page 59).
Corporate Travel Section, Swift Electric
The Institute of Electrical and Electronics Engineers (IEEE)
1186 Lynn Street
Boston, MA 02114
Dear Loretta Epps,
Your registration for the IEEE Seminar in Santiago, Chile has been successfully completed, and your payment of $399 has been received. Thank you.
IEEE advises participants to make travel and hotel arrangements as early as possible as accommodations tend to fill up fast during this time of the year. We have secured reduced rates for seminar participants at Hotel Mariano, which is the site of the seminar, and Hotel Máximo. Please note that rooms at Hotel Mariano are reserved for IEEE members only. Both complimentary breakfast and afternoon tea will be provided daily in the hotel lobby from 6 to 8 A.M. and 3 to 4 P.M., respectively. You are responsible for all other meals.
If you have further questions or suggestions, please contact us at firstname.lastname@example.org.
IEEE Seminar Committee
Calendar for Loretta Epps: Week of December 8
Depart 6:50 A.M., Boston, MA (flight SA356)
Arrive 8:15 P.M., Santiago, Chile
Transportation to Hotel Mariano via Taxi Zippo (late check-in confirmed with front desk)
8:30 A.M.-6:00 P.M. seminar sessions
6:10 P.M. Hector Arias job interview, hotel lobby
8:30 A.M.-5:20 P.M. seminar sessions
5:25 P.M. Hector Arias presentation
8:30 A.M.-6:00 P.M. seminar sessions
6:30 P.M. closing ceremony and reception, Room 2-C
7:00 A.M. Transportation to airport via hotel shuttle
Depart 10:05 A.M., Santiago, Chile (flight SA211)
Arrive 11:30 P.M., Boston, MA
196. What qualifies Ms. Epps to receive a corporate credit card?CorrectIncorrect
197. What is a purpose of the letter?CorrectIncorrect
198. In the letter, the word “secured” in paragraph 2, line 2, is closest in meaning toCorrectIncorrect
199. What is suggested about Ms. Epps?CorrectIncorrect
200. What expense policy does NOT apply to Ms. Epps’s trip?CorrectIncorrect